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Vikram K. Chand (ed.) Listings

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1 Vikram K. Chand (ed.)
Public Service Delivery in India: Understanding the Reform Process
Oxford University Press; New Delhi, India; 2010; 019806845X / 9780198068457; First Edition; Hardcover; New; New; 
This volume evaluates processes of change and reform in public service delivery in a range of states and sectors over the last decade. Demonstrating how reforms unfolded in a highly complex environment laden with uncertainty, it points to the importance of contextual factors in shaping reform choices as well as the role of leadership in fashioning strategies for change. Detailed studies showcase how reforms in public service delivery have improved prospects for economic growth and poverty alleviation in Bihar. They discuss how the reforms have aided the restructuring of public sector enterprises and the power sector in West Bengal. These reforms have facilitated Gujarat’s emergence as one of India’s fastest growing states. The studies further explore the issue of improving regulation in infrastructure, particularly in telecommunications, ports, and power. They also assess the challenges facing urban service delivery—in Ahmedabad, Bangalore, and Patna—particularly in the context of the Jawaharlal Nehru National Urban Renewal Mission. The book also examines India’s readiness to adopt the executive agency model for delivering public services in a more autonomous and accountable fashion. Finally, it analyses some key lessons from other countries for the implementation of the country’s pioneering right to information law. The volume underscores the importance of ideas, the capacity of the state, and building on incremental changes over time as critical elements of the reform process. Contributors # Vikram K. Chand # S.K. Das # Sumir Lal # Darshini Mahadevia # Toby Mendel # Rahul Mukherji # Aseema Sinha 033654

Price: 20.25 USD
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2 Vikram K. Chand (ed.)
Reinventing Public Service Delivery in India: Selected Case Studies
Sage Publications; New Delhi, India; 2006; 0761934898 / 9780761934899; First Edition; Hardcover; New; New; 
This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication. It documents and analyses ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these cases are four-fold. First, they represent some form of institutional reform in service delivery. Second, they have been culled from across a variety of sectors, making it possible to discern common threads in reform. Third, evidence to indicate a positive impact on service delivery includes surveys, and/or recognition by a credible external organization. Finally, these cases are examples of stable initiatives that have been in existence for at least two years. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform. Printed Pages: 404. 028591

Price: 19.95 USD
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