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Author Name    The World Bank

Title   Reforming Public Services in India: Drawing Lessons from Success

Binding   Paperback

Book Condition   New

Edition   First Edition

Publisher   New Delhi, India Sage Publications 2006

ISBN    076193488X / 9780761934882

Seller ID   028592

There has been considerable debate in India about the quality of public service delivery. Various governments have attempted in recent years to improve delivery systems. This study examines 31 such efforts. Focusing on specific innovations in service delivery across India, the study identifies common factors underlying their success. In doing so, it highlights the efficacy of six instruments to improve service delivery—fostering competition, simplifying transactions, restructuring agency processes, decentralisation, building broad political support for programme delivery and strengthening accountability mechanisms. Covering a range of services and cases—such as ITC’s e-Chaupal, Madhya Pradesh’s effort to decentralise teacher management, Karnataka’s road transport corporation, Andhra Pradesh’s eSeva and Tamil Nadu’s success in improving human development outcomes—the study draws lessons that can help improve service delivery across sectors and facilitate the transplanting of success stories to other settings. Printed Pages: 120.

Public Services in India

Price = 14.50 USD


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