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Author Name    T.G.C. Prasad

Title   Last Ten Per Cent: The Art of Completing Things

Binding   Softcover

Book Condition   New

Publisher   Delhi, India Penguin Books India Pvt. Ltd. 2014

ISBN    0143421085 / 9780143421085

Seller ID   103409

Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience.But then some companies - Walmart, Starbucks, nestle and southwest airlines, to name a few-are far ahead of the curve-they have customers at the heart of whatever they do.What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience, the thinking that accompanies this belief makes all the difference.The last ten per cent shows us how to go that extra mile.Printed Pages: 240.

Last Ten Per Cent: The Art of Completing Things T.G.C. Prasad

Price = 6.78 USD


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