Title Last Ten Per Cent: The Art of Completing Things
Book Condition New
Publisher Delhi, India Penguin Books India Pvt. Ltd. 2014
0143421085 / 9780143421085
Seller ID 103409
Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience.But then some companies - Walmart, Starbucks, nestle and southwest airlines, to name a few-are far ahead of the curve-they have customers at the heart of whatever they do.What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience, the thinking that accompanies this belief makes all the difference.The last ten per cent shows us how to go that extra mile.Printed Pages: 240.
Last Ten Per Cent: The Art of Completing Things T.G.C. Prasad