Quick Search

Seller Id
Advanced Search
Gift Cards
Checkout a Gift Card

Our secure web pages are hosted by Chrislands Inc, who use a Thawte SSL Certificate to ensure secure transmission of your information.
Fully Trusted SSL Certificate

Author Name    Dennis Snow & Teri Yanovitch

Title   Unleasing Excellence: The Complete Guide to Ultimate Customer Service (Second Edition)

Binding   Hardcover

Book Condition   New

Jacket Condition   New

Edition   Second Edition

Publisher   New Delhi, India Times Group Books 2011

ISBN    8126529202 / 9788126529209

Seller ID   104943

No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the process of improving the experience they provide their customers. Divided into nine Leadership Action sections readers will be guided through the service improvement process. The principles and techniques described in this book are ones that will endure in the long run and create a culture in which excellent service is a habit.Printed Pages: 256.

Unleasing Excellence: The Complete Guide to Ultimate Customer Service (Second Edition) Dennis Snow & Teri Yanovitch

Price = 12.00 USD

Books of related interest
Captain Cool: The M.S. Dhoni Story (Third Revised Edition)
Gulu Ezekiel
5.30 USD
Add to Shopping Cart

The Sympathy Wave
P.R. Ganapathy
5.30 USD
Add to Shopping Cart

Chicken Soup for the Soul: Tough Times for Teens
Jack Canfield, Mark Victor Hansen & Amy Newmark (Authors)
7.30 USD
Add to Shopping Cart

Sahyadri Adventure: Koleshwar’s Secret
Deepak Dalal
3.90 USD
Add to Shopping Cart

The One You Cannot Have
Preeti Shenoy
5.00 USD
Add to Shopping Cart

The Steradian Trail: Book #0 of the Infinity Cycle
M.N. Krish
5.28 USD
Add to Shopping Cart

The Butcher of Benares
Mahendra Jakhar
6.30 USD
Add to Shopping Cart

Decoding Rahul Gandhi
Aarthi Ramachandran
5.62 USD
Add to Shopping Cart

Don’t Lose Out, Work Out!
Rujuta Diwekar
4.35 USD
Add to Shopping Cart

Post Haste: Quintessential India
B.G. Verghese
25.25 USD
Add to Shopping Cart

How to get Married in nine weeks
Rajat Banerjee
3.12 USD
Add to Shopping Cart

The Secret of the Nagas (in Bengali)
Amish Tripathi
4.35 USD
Add to Shopping Cart


Questions, comments, or suggestions
Please write to info@mrmlonline.com
Copyright©2016. All Rights Reserved.
Powered by ChrisLands.com