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Author Name    Dennis Snow & Teri Yanovitch

Title   Unleasing Excellence: The Complete Guide to Ultimate Customer Service (Second Edition)

Binding   Hardcover

Book Condition   New

Jacket Condition   New

Edition   Second Edition

Publisher   New Delhi, India Times Group Books 2011

ISBN    8126529202 / 9788126529209

Seller ID   104943

No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the process of improving the experience they provide their customers. Divided into nine Leadership Action sections readers will be guided through the service improvement process. The principles and techniques described in this book are ones that will endure in the long run and create a culture in which excellent service is a habit.Printed Pages: 256.

Unleasing Excellence: The Complete Guide to Ultimate Customer Service (Second Edition) Dennis Snow & Teri Yanovitch

Price = 12.00 USD


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