Richard Feinberg, Ko de Ruyter & Lynne Bennington
Title Cases in Call Center Management
Book Condition New
Publisher Delhi, India Jaico Publishing House
8179924424 / 9788179924426
Seller ID 105600
Written by authorities in the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in todays business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers a gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues. The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, This book is an investment in the future success of your customer service operations.Printed Pages: 366.
Cases in Call Center Management Richard Feinberg, Ko de Ruyter & Lynne Bennington