Quick Search

Author
Title
Description
Keyword
Seller Id
ISBN
Advanced Search
 
 
Gift Cards
Checkout a Gift Card


 
Our secure web pages are hosted by Chrislands Inc, who use a Thawte SSL Certificate to ensure secure transmission of your information.
Fully Trusted SSL Certificate
 
 
 

Author Name    Vandana Vasudevan

Title   Tough Customer

Binding   Softcover

Book Condition   New

Publisher   New Delhi, India Westland Limited

ISBN    9789384030377

Seller ID   109674

Tough Customer is the ‘Aam Aadmi’s’ guide to consumer awareness.The forces of liberalization, privatization and globalization, while leaving the Indian buyer spoilt for choice, have also put him in a spot when it comes to issues of customer service, defective products and unfair trade practices. Who can he turn to for advice? Negotiating the legal minefield is a nightmare for many.In this book, author and columnist Vandana Vasudevan defines your fresh identity as an Indian consumer in a whole new way. You should rapidly learn to transform yourself, she tells us in no uncertain terms, into a tough customer. The book begins by outlining the rights that Indian consumers have, illustrating them with daily-life examples from packaged food, telecom, airlines, banking, vegetable markets, domestic maid agencies, amusement parks, cosmetics and many, many more areas. The section on the decline in the fine art of customer service is sure to resonate with you as will the part that shows how well-meaning laws have failed to protect our interests.The onus is no less on us. The privilege of consumer rights comes with the duties of being a responsible consumer, she cautions us. Thought-provoking, enlightening and at the same time entertaining, this book is for you, the regular Indian buyer. Written in an accessible, jargon-free style, Tough Customer is sure to make you sit up and think about the choices you now have in the market.Best of all, there is a toolkit at the end of the book that will be a ready reckoner for daily reference.

Tough Customer Vandana Vasudevan

Price = 7.30 USD


Books of related interest
The Post-Soviet Condition: Chingiz Aitmatov in the '90s
Rashmi Doraiswamy
4.47 USD
Add to Shopping Cart

Fascism: What it is and How to Fight It
Leon Trotsky
1.87 USD
Add to Shopping Cart

Origins of Modern Europe: Medieval National Consciousness
Abida Shakoor
16.25 USD
Add to Shopping Cart

Origins of Modern Europe: Medieval National Consciousness
Abida Shakoor
5.97 USD
Add to Shopping Cart

Global Politics of the Iraq Crisis and India's Options
Shri Prakash & Hari Vasudevan (Authors)
13.47 USD
Add to Shopping Cart

The Politics of Imperialism and Counterstrategies
Anuradha Ghosh, Ravi Kumar & Pratyush Chandra (Authors)
7.35 USD
Add to Shopping Cart

Poverty and Food Security in India: Problems and Policies
M.S. Bhatt
18.47 USD
Add to Shopping Cart

The Moral Foundations of Politics
Ian Shapiro
4.47 USD
Add to Shopping Cart

Chandella Art
S.K. Sullerey
1.87 USD
Add to Shopping Cart

Digital Diploma Mills: The Automation of Higher Education
David F. Noble
4.97 USD
Add to Shopping Cart

Iraq-2003: The Return of Imperialism
Zafar Imam
3.97 USD
Add to Shopping Cart

A History of Capitalism: 1500-2000
Michel Beaud
12.47 USD
Add to Shopping Cart

 


Questions, comments, or suggestions
Please write to info@mrmlonline.com
Copyright©2017. All Rights Reserved.
Powered by ChrisLands.com

 

 

cookie