Phone Clones: Authenticity Work in the Transnational Service Economy

By: Kiran Mirchandani

Price: $16.08

Quantity: 500 available

Book Condition: New


In Phone Clones Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore Delhi and Pune. As capital crosses national borders colonial histories and racial hierarchies become inextricably intertwined. As a result call center workers in India need to imagine themselves in the eyes of their Western clients – to represent themselves both as foreign workers who do not threaten Western jobs and as being ‘just like’ their customers in the West. In conversation with Western clients Indian customer service agents proclaim their legitimacy an effort Mirchandani calls ‘authenticity work’ which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers managers and trainers Indian call center workers reflect a complex interplay of colonial histories gender practices class relations and national interests.Printed Pages: 188.

Title: Phone Clones: Authenticity Work in the Transnational Service Economy

Author Name: Kiran Mirchandani

Categories: India, Technical,

Publisher: New Delhi, India, Cambridge University Press: 2013

ISBN: 9789382264866

Binding: Hardcover

Book Condition: New

Jacket Condition: New

Seller ID: 101492

Keywords: Phone Clones: Authenticity Work in the Transnational Service Economy Kiran Mirchandani