Last Ten Per Cent: The Art of Completing Things

By: T.G.C. Prasad

Price: $6.78

Quantity: 500 available

Book Condition: New


Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience.But then some companies - Walmart, Starbucks, nestle and southwest airlines, to name a few-are far ahead of the curve-they have customers at the heart of whatever they do.What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience, the thinking that accompanies this belief makes all the difference.The last ten per cent shows us how to go that extra mile.Printed Pages: 240.

Title: Last Ten Per Cent: The Art of Completing Things

Author Name: T.G.C. Prasad

Categories: India, Non-fiction,

Publisher: Delhi, India, Penguin Books India Pvt. Ltd.: 2014

ISBN: 0143421085

ISBN 13: 9780143421085

Binding: Softcover

Book Condition: New

Seller ID: 103409

Keywords: Last Ten Per Cent: The Art of Completing Things T.G.C. Prasad