Unleasing Excellence: The Complete Guide to Ultimate Customer Service (Second Edition)

By: Dennis Snow & Teri Yanovitch

Price: $12.00

Quantity: 500 available

Book Condition: New


No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the process of improving the experience they provide their customers. Divided into nine Leadership Action sections readers will be guided through the service improvement process. The principles and techniques described in this book are ones that will endure in the long run and create a culture in which excellent service is a habit.Printed Pages: 256.

Title: Unleasing Excellence: The Complete Guide to Ultimate Customer Service (Second Edition)

Author Name: Dennis Snow & Teri Yanovitch

Categories: India, Fiction,

Edition: Second Edition

Publisher: New Delhi, India, Times Group Books: 2011

ISBN: 8126529202

ISBN 13: 9788126529209

Binding: Hardcover

Book Condition: New

Jacket Condition: New

Seller ID: 104943

Keywords: Unleasing Excellence: The Complete Guide to Ultimate Customer Service (Second Edition) Dennis Snow & Teri Yanovitch