Author:Kiran Mirchandani


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Phone Clones: Authenticity Work in the Transnational Service Economy

By: Kiran Mirchandani

Price: $16.08

Publisher: New Delhi, India, Cambridge University Press: 2013

Seller ID: 101492

ISBN: 9789382264866

Condition: New

In Phone Clones Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore Delhi and Pune. As capital crosses national borders colonial histories and racial hierarchies become inextricably intertwined. As a result call center workers in India need to imagine themselves in the eyes of their Western clients – to represent themselves both as foreign workers who do not threaten Western jobs and as being ‘just like’ their customers in the West. In conversation with Western clients Indian customer ser... View more info